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Warranty Service


Moscowwatch.com provide warranty service on every watch purchased in our online store.
All our watches come with the 1-years warranty effective from the date of your purchase.

We hope that it never happens, but in case if there will be detected any flaw or the watch will stop working correctly during the warranty terms, please, be sure to contact us (by sending e-mail with the info about the watch) and we will provide you with the information about what to do next.

The manufacturer's warranty covers mechanical movement, as well as materials and workmanship. Usually warranty coverage does not include bracelet, strap, crystal and crown of the watch. Damages resulting from careless use are not covered by the warranty either (for example: damage resulting from falling).

Unfortunately, most of the countries don't have any authorized services for warranty repair of the Russian watches, that is why sometimes we ask our customers to send the flaw watch back to us and provide all the warranty services in Moscow. The customer should pay for the shipping fees while sending the watch to Moscow for repair. When the watch is repaired we send it back to your address. All the fees for shipping of the repaired watch from Moscow to your country are paid by Moscowwatch.com.